The Community Service Agency (CSA), administered by Family Service Association, is a community-based program that facilitates access to and ensures coordination of care for youth with serious emotional disturbance (SED) who require or are utilizing multiple services or multiple child-serving systems.  These include child welfare, special education, juvenile justice, mental health treatment and others.

Intensive Care Coordination (ICC) provides a single point of accountability for ensuring that medically necessary services are accessed, coordinated and delivered in a strength-based, individualized, family / youth-driven and ethnically, culturally, and linguistically relevant manner.
Family Service Association

Community Service Agency:
32 CSAs have been established by the managed
care contractors for MassHealth
Family Service Association
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Family Support and Training is a service that provides a structured, one-to-one strength-based relationship between a Family Partner and a parent/caregiver. The purpose of this service is to resolve or ameliorate the youth’s emotional and behavioral needs by improving the capacity of the parent /caregiver to parent the youth in order to improve their functioning.
The Community Service Agencies were established by the Massachusetts Behavioral Health Partership and the Children's Behavioral Health Initiative.